Aktid, a leader in monitoring and performance

Aktid, a leader in waste sorting center monitoring and performance thanks to its customer service

Aktid stands out as the benchmark customer service provider for waste sorting centers, offering unmatched expertise and personalized support throughout the entire lifecycle of installations — whether designed by Aktid or not.

A comprehensive and personalized service

Aktid’s customer service department offers a full range of solutions to meet every client’s needs. This includes the supply of spare parts, diagnostics and breakdown repair, as well as the implementation of preventive and corrective maintenance contracts. Our experts also carry out specialized audits, providing precise analyses to identify high-potential optimization opportunities.

In response to the challenges associated with maintenance team turnover, Aktid provides tailored training programs — whether on facility maintainability, dashboard analysis through its ABI solution, or the implementation of Aktid Smart Solutions. These services ensure optimal installation monitoring and deliver lasting performance improvements.

A team dedicated to installation performance

Aktid has a multidisciplinary team of 20 experts, including engineers and technicians specialized in electricity, automation, mechanics, structural design, and operations. These professionals support sorting center operators at every stage — from troubleshooting to continuous improvement — whether the facilities were designed by Aktid or not.

Spread across France, our in-house technicians and assembly supervisors are equipped with mobile workshop trucks, ready to respond quickly with tailored interventions. This organization ensures optimal responsiveness and efficiency.

A responsive and efficient customer service

Aktid provides its clients with a direct hotline, offering immediate access to a project manager or technician without intermediaries. The company also maintains a strategic stock of critical and wear parts, essential to ensure rapid interventions.

Precise tracking of service tickets and response times guarantees maximum customer satisfaction. A dedicated technical sales representative oversees spare parts availability and management.

Revamping expertise

In addition to daily support, Aktid’s customer service team plays a key role in the modernization of installations (revamping). This includes the integration of advanced technologies such as automation and artificial intelligence, the modification or replacement of equipment, as well as the extension and optimization of existing sorting lines. This expertise enables Aktid to offer the most suitable solutions for each client through a comprehensive and unique market offering.

Operators: customer service tailored to your needs

Whether or not your facilities were designed by Aktid, our team of experts is available to assess your needs and help you get the most out of your installation.
For any request, the Aktid customer service team can be reached directly at +33 (0)4 80 03 13 52 or via our contact form.